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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Bryan

September 16, 2025

5  out of  5
rating by Mike Bryan
"Excellent customer service. Prompt in providing quotes for both home and auto. Competitive against other major providers. Admin was super easy and all online."
We responded:
"Thank you for checking with us Mike! You were awesome to get info for us and didn't seem to mind our zillions of questions. We appreciate you and your family ! Let us know if we can help in anyway ! "
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Eric F

September 16, 2025

5  out of  5
rating by Eric F
"Quick and helpful service.."
We responded:
"We appreciate your trust in us Eric! Always let us know if we can help."
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Eddie Mays

September 7, 2025

5  out of  5
rating by Eddie Mays
"Libby Mays responded personally to my need for updated auto insurance ID cards for my truck and motorcycle. I received my new ID cards the next day after my request. Thank You Libby Mays !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Carrie Kimbrell

September 2, 2025

5  out of  5
rating by Carrie Kimbrell
"Everyone in the office is so easy to work with. Never hesitates to help when I call."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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jeff campbell

August 28, 2025

5  out of  5
rating by jeff campbell
"Good, thanks for your support."
We responded:
"We appreciate you and your family Jeff! Thank you for your trust in us! We hope we can always help! "
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April M

August 23, 2025

5  out of  5
rating by April M
"Libby, Karen and Jessica truly offer remarkable customer service- unlike many other businesses these days. If you need auto, life, home or commercial insurance, Libby Mays is the best agent you’ll meet. Libby has been my agent since 1996. Give her team a shout for your insurance needs!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rhonda Tidmore

August 15, 2025

5  out of  5
rating by Rhonda Tidmore
"We have been with Libby Mays and her amazing State Farm team for 38 years, and they’ve never let us down! Always friendly, professional, and quick to help—whether it’s a claim, a question, or a policy review. They truly care about their customers, and it shows in all they do. Can’t beat this GREAT team!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Robert Crouch

March 25, 2025

5  out of  5
rating by Robert Crouch
"Libby has a very competent and friendly office. We were aggravated about a claims situation and even though it was out of her department she did everything she could to alleviate our concerns and resolve our issues. We would be leaving State Farm if not for her office."
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Donna Benefield

November 3, 2023

1  out of  5
rating by Donna Benefield
"Not impressed at all,their computer system went down took forever to get a quote after all my personal info.. over 300.00 for insurance ."
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Jeremy Smith

September 26, 2023

5  out of  5
rating by Jeremy Smith
"Very nice people easy to deal with thank y'all for insuring my rides"
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Jerry Webb

August 3, 2023

5  out of  5
rating by Jerry Webb
"Excellent service and super friendly folks that switched us over from Virginia insurance to Alabama State Farm quick and easy. I would highly recommend Libby Mays- State Farm Insurance."
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Kandy Garland

July 20, 2022

5  out of  5
rating by Kandy Garland
"Wonderful service!"
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Ritakay Light

September 22, 2021

5  out of  5
rating by Ritakay Light
"Everyone is friendly & helpful.If you have just libility, it seems like a fair price. Also you get money counted off for being a safe driver,with no tickets or dui's."
We responded:
"Thank you for your kind words, Ritakay!"
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Kennieth Dorn

September 15, 2021

5  out of  5
rating by Kennieth Dorn
"Some of the best people you would ever want on your side."
We responded:
"Thank you, Kenneth!!"
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Edna Butler

December 1, 2020

4  out of  5
rating by Edna Butler
"Been a great help for me!"
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Gary Balch

September 29, 2020

5  out of  5
rating by Gary Balch
"Great service"
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Jeremy Smith (W_-_rm)

September 24, 2020

5  out of  5
rating by Jeremy Smith (W_-_rm)
"nice friendly people/ affordable rates"
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Terri Dewald

September 9, 2020

5  out of  5
rating by Terri Dewald
"If you are looking for a insurance relationship, Libby Mays Agency is your place. Libby and her staff get to know you and your family and they truly care about you. I have laughed with Libby, I've cried with Libby and we have prayed together, and shared family stories. I love my agent and tell her so at the end of each visit to the office. So yes there is such a thing as a insurance relationship."
We responded:
"Thank you, Terri!!"
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Jason Willis

February 23, 2020

5  out of  5
rating by Jason Willis
"Been doing business with Libby for over 20 years, she has always been honest and helpful"
We responded:
"Thank You Jason! We appreciate all the years you have been with us! Will always do our best :)"
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Jason Stringer

January 28, 2020

5  out of  5
rating by Jason Stringer
"Libby Mays is very helpful when it comes to all your insurance needs."
We responded:
"Jason we appreciate you and your family! Thanks for your trust in us !"
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Maurice Mercer

June 20, 2019

5  out of  5
rating by Maurice Mercer
"I have worked with Libby for some time now. We had some miscommunication on a policy. She was able to work with the back office to find a suitable solution for me. I appreciate her for going to bat."
We responded:
"Thank you we appreciate you!"
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Colin Edwards

June 3, 2019

5  out of  5
rating by Colin Edwards
"She's just a phone call away and helps me with my questions every time! I'm so thankful for her help!"
We responded:
"Colin, We are so thankful for your business! You are much loved!"
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Big Sexy

June 1, 2019

5  out of  5
rating by Big Sexy
"Great people, always go above and beyond to make sure my insurance needs are taken care of!"
We responded:
"Lauren, Thank you so much! So glad we still have your insurance although you moved! You and Christina and both much loved by us! Thank you!!"
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Kyle Davis

May 30, 2019

5  out of  5
rating by Kyle Davis
"Libby and her team are top notch. They are very professional and ALWAYS put the customer first. Highly recommend Libby Mays State Farm!!"
We responded:
"Thank You Kyle Davis! :)"
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Susan Bazzel

May 29, 2019

5  out of  5
rating by Susan Bazzel
"Very professional and nice people."
We responded:
"Susan you are very nice yourself! Thank you so much for your review!"